# Plans and limits

Every plan has the date picker, checkout protection and deposits. Plans differ in how many rentals you take a month and in the emails and return tools that come with them. Paid plans start with a 14-day free trial and are billed by Shopify every 30 days, in USD.

## Plans

| Plan | Price | Rentals a month | Adds |
|---|---|---|---|
| Free | $0 | 10 | Date picker, double-booking protection, deposits refunded on return |
| Starter | $29 | 50 | Return reminder and overdue emails |
| Growth | $59 | 200 | Return inspection with photos, late and damage fees from the deposit, invoices for the rest |
| Pro | $119 | 500 | Priority support |

Each plan includes everything in the plans before it.

## What counts as a rental

One rental is one booked line on an order, counted in the month the order arrives, in your store's time zone. An order for two gowns on one line is one rental; a gown and a suit on the same order are two. The count starts again on the first of each month.

## Going over

Bookings never stop because of your plan. Customers can still pick dates and check out, and every order is still tracked.

- From 80% of your limit, Home shows how many rentals you've used this month.
- Over the limit, the banner says so, with **See plans**, and DueBack emails you once that month.

Upgrade when it suits you; nothing is lost in the meantime.

## Features by plan

Settings that belong to a higher plan can still be filled in, so they are ready when you upgrade:

- **Reminder and overdue emails** are sent on Starter and above.
- **Damage fees, return photos and fee invoices** are on Growth and above. On lower plans, a return records the condition and refunds the whole deposit.

## Change plan

Open **Billing** in DueBack and click **Choose a plan** or **Change plan**. Shopify shows its pricing page, where you approve the charge.

If **Billing** shows *Shopify reports no active subscription*, the charge may have been declined or cancelled; choose a plan again.

## Uninstalling

Uninstalling DueBack cancels your subscription through Shopify. See [Data and privacy](https://dueback.misoapps.com/docs/data-privacy) for what happens to your data.