Data and privacy
DueBack stores what it needs to run your rentals: your rental settings, bookings and their history, the customer name and email on each booking, and return photos. It never stores card details. This page covers where that data lives, how long it is kept, and how customer requests are handled. The full policy is at Privacy.
What DueBack stores
| Data | Why |
|---|---|
| Rental settings, blocked dates, agreement versions | To show availability and the right terms. |
| Bookings: order, product, dates, quantity, deposit, status, history | To track each rental and settle the deposit. |
| Customer name and email on each booking | To find bookings and send reminders and deposit emails. |
| Return condition, fees, notes and photos | To settle the deposit and keep a record of the return. |
Data is stored with Cloudflare (D1 for records, R2 for photos, KV for sessions). Photos are private and only shown to staff signed in to DueBack.
How long it is kept
Bookings, history and photos are kept while DueBack is installed, so you can look back at past rentals and disputes. You can delete a return photo from its booking at any time.
Customer requests
DueBack responds to Shopify's privacy requests automatically:
- Customer data request: DueBack emails you a list of the customer's rental bookings. Send it to the customer to complete the request.
- Customer erasure: DueBack removes the customer's name and email from their bookings. The bookings themselves stay, without personal details, so your rental history and stock stay correct. Return photos are not removed by this request; delete any that show the customer from the booking.
When you uninstall
When you uninstall, DueBack stops working on your store right away and keeps your data for about 48 hours. Shopify then sends a request to erase the shop, and DueBack deletes all your bookings, settings and photos. If you reinstall within those 48 hours, everything is still there.
The hidden Refundable deposit product stays in your store; delete it yourself if you no longer need it.
Questions
Email hi@misoapps.com for anything about your data.