Emails
DueBack emails your customers before and after the return day and when their deposit is settled, and emails you a daily summary. Customer emails come from your shop's name, and replies go to your store's email address.
Customer emails
| When | Plan | |
|---|---|---|
| Return reminder | Once, two days before the return day | Starter and above |
| Overdue notice | Once, the day after the return day | Starter and above |
| Deposit refund | When the deposit is settled | Every plan |
- Return reminder: Your rental is due back Monday, November 16, 2026. It reminds the customer of the item, the order and the date, and invites them to reply if they need more time.
- Overdue notice: Your rental #1042 is overdue. On the Growth plan and above, it also states your late fee per day.
- Deposit refund: Your deposit for #1042, with the deposit paid, any late and damage fees, and the amount refunded. If the fees used the whole deposit, it says so, and mentions the separate invoice when there is one.
Reminders and overdue notices are sent only when Remind customers before the return day is on under Settings → Emails, and only to bookings with an email address. The deposit email is always sent when a deposit is settled automatically.
Your branding
Under Settings → Emails, set a Logo URL (https) to show at the top instead of your shop name, and Footer text for your address or a sign-off, up to 1,000 characters.
Emails to you
These go to your store's email address, from DueBack:
- Daily summary (DueBack for 14 Nov): how many rentals go out, come back, are overdue and have conflicts, with a list of each. Turn on Send me a daily summary under Settings → Emails. It isn't sent on days with nothing to report.
- Conflicts: sent right away when an order's dates were already full. See Bookings.
- Over your plan: at most once a month, when you book more rentals than your plan includes. Nothing stops. See Plans and limits.
- Customer data requests: when a customer asks Shopify for their data. See Data and privacy.
When the daily emails go out
The daily job runs once a day at 01:00 UTC and uses your store's calendar day at that moment. In time zones behind UTC, such as the Americas, that is the evening of your local day, so a reminder for a Monday return arrives on Saturday evening.